Refund policy

Return and Refund Policy

We want you to be happy with your Stellarwave order. You may request a return within 30 days of receiving your item.

Starting a return

To request a return, contact us at sales@stellarwave.uk before sending anything back. Please include:

Your order number
The item you wish to return
The reason for the return
Photographs if the item is damaged, defective or incorrect

If your return is accepted, we will provide the correct return address and instructions. Items returned without contacting us first may not be accepted.

Change-of-mind returns

Items must be returned unused, unworn and in their original condition and packaging.

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it. Original shipping charges are non-refundable except where required by law.

Damaged, defective or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible if your item is damaged, defective, misprinted or incorrect.

Please provide photographs of the item and packaging so that we can investigate. When a problem is confirmed, we will arrange an appropriate replacement or refund at no additional cost to you.

Exceptions

Personalised or custom-made products cannot normally be returned because of a change of mind. This does not affect your rights if the item is faulty, damaged or not as described.

Gift cards cannot be returned.

Refunds

We will notify you after reviewing or receiving your return.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund.

Cancellations

Contact us as quickly as possible if you need to cancel an order. Because our products are prepared for fulfilment shortly after an order is placed, we cannot guarantee that an order can be cancelled once production has started.